sultanliga Privacy Policy
This page describes what we collect when you use sultanliga and how we keep that data protected. We operate a gaming and sportsbook platform where users engage with live-dealer tables, slot games, esports markets, and sports coverage. To provide these services, we collect personal information—email, identity documents, payment details, and account activity logs. We treat all data according to this policy and applicable data-protection law.
Our commitment is transparency. We do not sell your personal information to third parties for marketing purposes. We use your data only to operate sultanliga, process payments, verify your identity, and comply with legal obligations. We store data securely and retain it only as long as necessary to serve you or fulfil legal requirements.
If you have questions about how we handle your information, contact our support team via email or chat. We are available in English and Indonesian, with response times varying by volume.
What Data We Collect on sultanliga
When you register for sultanliga, we collect your email address, full name, date of birth, and residential address. These are required to open an account and comply with identity verification (KYC) rules across Indonesian jurisdictions.
We also collect identity documents—Indonesian national ID (KTP), passport, or driver's license—to verify your identity. We store scanned copies in encrypted storage and use them only for verification. We do not share these documents with third parties except where Indonesian law requires (e.g., anti-money-laundering compliance).
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, we collect transaction data: amount, method, timestamp, and transaction reference. We do not store your full card numbers or banking credentials. Payment processors handle those securely on our behalf.
We also collect account activity data: games you access, bets placed, deposits and withdrawals, session duration, and IP address. We use this to detect fraud, prevent abuse, and improve our platform. We do not use this data for marketing purposes without your explicit consent.
Third-Party Processors
We engage third-party service providers to operate sultanliga. Payment processors handle deposit and withdrawal transactions. Email providers send account notifications. Analytics platforms help us understand how users navigate our site (without collecting personally identifiable information at that level). These processors operate under data-protection agreements and are prohibited from using your data outside their contracted purpose.
Our servers and backups may be located outside Indonesia. Where data is transferred internationally, we ensure it is protected to standards equivalent to Indonesian data-protection law.
Our sultanliga Privacy Commitments
We do not sell your personal data. We do not share it with advertisers or third parties for marketing. We use your information solely to:
- Operate the sultanliga platform and process your transactions.
- Verify your identity and comply with anti-money-laundering and know-your-customer rules.
- Respond to your support requests.
- Detect and prevent fraud or account abuse.
- Comply with legal obligations and law-enforcement requests.
We retain your data for as long as your account is active. After you close your account, we retain records for the period required by Indonesian law—typically 5-7 years for financial and identity verification purposes. After that period, we delete or anonymize your information.
Your Rights
You have the right to request access to your personal data held on sultanliga. You may ask us to correct inaccurate information, request deletion (subject to legal retention obligations), and object to processing in certain circumstances. To exercise these rights, contact our support team. We will respond within a reasonable timeframe—typically 10-15 business days, though complex requests may take longer.
If you believe we have mishandled your data, you may lodge a complaint with the Indonesian Data Protection Authority or relevant regulatory body in your jurisdiction.
Cookies and Tracking
Our sultanliga platform uses cookies to maintain your session, remember your preferences, and protect against unauthorized access. These are functional cookies necessary for the platform to operate. We do not use tracking cookies for third-party advertising. You can disable cookies in your browser settings, though this may affect platform functionality.
Updates to This Policy
We may update this privacy policy as our services evolve or as law changes. When we make material changes, we will notify you via email or by displaying a notice on sultanliga. Your continued use of the platform after updates constitute your acceptance of the new policy.
Contact sultanliga
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team:
- Email: [email protected] (English and Bahasa Indonesia supported)
- Chat: Available via your sultanliga account dashboard during operating hours
- Mailing address: Available on request via email
We maintain this policy in English and Bahasa Indonesia. In case of discrepancy, the English version is authoritative. We serve users across Indonesia—including Jakarta, Surabaya, Bandung, Medan, and Semarang—and comply with applicable local regulations in each jurisdiction.
Your privacy is central to how we operate sultanliga. We collect only what we need, protect it rigorously, and use it only to serve you.